Communication system upgrade
We have recently streamlined our communication systems and recycled our ISDN business telephone lines. BT plans to completely switch off the ISDN network for businesses by 2025.
So with this in mind we decided to look at finding a solution now; as Confucius once said: ‘Success depends upon previous preparation, and without such preparation there is sure to be failure.'
Our move to a hosted voice solution is now complete and it has brought many other benefits along with it, such as streamlining our phone and broadband bills into one supplier. We now have 11 phones and lines instead of two. Each phone/line has its own extension number and the ability to record messages. We have only seen a minimal increase in our monthly bill, which is offset against the new benefits.
The increase in lines and accessibility has completely changed how we manage our customer service needs, orders and suppliers, therefore increasing productivity and overall satisfaction for everyone.
We would like to thank Mason Infotech for enlightening us initially about the ISDN switch-off, their competitive quote, the efficient installation of the phone system and the follow-up care received. You can read about the JB move at the following link: https://www.masoninfotech.co.uk/news/hosted-voice-success